CUSTOMER SATISFACTION SURVEY


Dear Customer,

As a deeply valued customer of Hicks Roofing, Inc. we would sincerely appreciate your time for a couple of minutes. You taking this time to let us know how we did on your recent project will go a long way toward helping us achieve our goal of "100% customer satisfaction". We believe we have a service to be proud of and we intend to be servicing customers like yourself for many years to come. We hope that your roof is not a 1 time purchase, but a long lasting relationship that will bring value and satisfaction to you, while providing, not only our livelihood, but a job and customer reference we can be proud of for the future. We realize that it can take years to develop a customer to the point where they consider us to be "their roofer", yet it can take just one mistake to lose that relationship forever. Your total honesty and sincere effort while answering these questions is the only way we can be sure we are doing everything we can to please you. So that we may continue to improve and you can enjoy your roof for years to come, please be as honest and straight forward as you can, our feelings cannot be hurt.  Rather such criticism is welcomed and deeply appreciated.

Sincerely,

Everyone at Hicks Roofing


Company Photo-2.jpg
 

HICKS ROOFING, INC.

2162 PLEASANT VALLEY ROAD NE

NEW PHILADELPHIA, OHIO 44663


Survey begins here

Please check the appropriate areas, make any comments, and submit this form after you are finished.
1.) How would you rate our service before the sale? (Product Knowledge, courtesy etc...) *
Please choose from the following of excellent, very good, good, fair, poor. excellent being the best and poor being the lowest.
2.) How would you rate our job set-up? (delivery, disruption, cleanliness etc...) *
Please choose from the following of excellent, very good, good, fair, poor. excellent being the best and poor being the lowest.
3.) How would you rate our Forman's performance? (problem handling, courtesy, concern, efficiency...) *
Please choose from the following of excellent, very good, good, fair, poor. excellent being the best and poor being the lowest.
4.) How would you rate the quality of our crew? (work speed, knowledge, concern, cleanliness...) *
Please choose from the following of excellent, very good, good, fair, poor. excellent being the best and poor being the lowest.
5.) How would you rate the quality of the contact you had with our office personnel? *
Please choose from the following of excellent, very good, good, fair, poor. excellent being the best and poor being the lowest.
6.) How would you rate the level of personal service you received from our company as a whole? *
Please choose from the following of excellent, very good, good, fair, poor. excellent being the best and poor being the lowest.
7.) How would you rate the overall performance of our installation process? (organization, disruption...) *
Please choose from the following of excellent, very good, good, fair, poor. excellent being the best and poor being the lowest.
8.) How would you rate your satisfaction of the way the job was left at completion? (appearance, clean up, leaks...) *
Please choose from the following of excellent, very good, good, fair, poor. excellent being the best and poor being the lowest.
9.) How would you rate our handling of problems that may have occurred during the job? *
Please choose from the following of excellent, very good, good, fair, poor. excellent being the best and poor being the lowest.
10.) How would you rate your overall total satisfaction with the job you received from Hicks Roofing? *
Please choose from the following of excellent, very good, good, fair, poor. excellent being the best and poor being the lowest.
Please let us know in the text space provided below.
Please let us know in the text space provided below.
Please let us know in the text space provided below.
Please let us know in the text space provided below.
Please let us know in the text space provided below.
Please let us know in the text space provided below.
May we use you or your comments as a future customer reference? *
This form was completed by *
This form was completed by
Date of Submission *
Date of Submission
(Optional Referral)
If you know of anyone that would appreciate our commitment and loyalty to the customer please leave a name and contact info below. Thank you.
If you know of anyone that would appreciate our commitment and loyalty to the customer please leave a name and contact info below. Thank you.
Referral Phone #
Referral Phone #